Mic’s Mobile Valeting – Privacy Policy Effective date: 30 June 2025
1. Who we are Mic’s Mobile Valeting (“we”, “us” or “our”) provides mobile vehicle valeting services in the United Kingdom. Our contact details are: • Postal address: 14 Parry Terrace, East Kilbride, G75 8LL, United Kingdom • Email: info@micsmobilevaleting.co.uk • Telephone: (requested on enquiry) We are the “controller” of the personal data that you provide to us.
2. What personal data we collect We only collect the information needed to book and deliver your valet or to comply with the law.
| Situation | Personal data collected |
|---|---|
| Website contact/booking form | Name, email address, service details you enter |
| Phone, text, WhatsApp or social‑media DM | Name, mobile number, service details you provide |
| On‑site visit | Name, mobile number, brief notes about the vehicle, optional before/after photographs |
| Payment via SumUp or bank transfer | Transaction amount, masked card details shown on receipt (last‑4 digits). Full card data is handled only by SumUp. |
We do not knowingly collect data from anyone under 18 years of age.
3. How and why we use your data (legal bases)
| Purpose | Legal basis | Details |
| Providing quotes, confirming bookings, carrying out the valet | Performance of contract (UK GDPR Art. 6(1)(b)) | We need these details to accept your booking and show up at the right place and time. |
| Processing payments and issuing invoices | Legal obligation (Art. 6(1)(c)) | UK tax law requires us to keep accurate financial records. |
| Appointment reminders and follow‑up service reminders | Legitimate interests (Art. 6(1)(f)) | These one‑to‑one messages are expected and low‑impact. You can opt out at any time. |
| Before/after vehicle photographs for proof of work or marketing | Legitimate interests (Art. 6(1)(f)) | Photos focus on the vehicle, not you. Tell us if you would prefer we did not keep or publish them. |
We do not carry out any automated decision‑making or profiling.
4. Who we share your data with We never sell or rent your information. We share it only with trusted service providers who help us run the business: • IONOS SE – Website and email hosting (servers in the UK/EU) • SumUp Payments Ltd – Card payments and e‑mailed receipts (servers in the EU) • WhatsApp LLC (Meta) – Booking messages (global infrastructure, including the US) Each provider is contractually bound to keep your data safe and to act only on our instructions.
5. International transfers Messages sent via WhatsApp may be processed on servers outside the UK and EEA. Meta relies on the UK Addendum to the EU Standard Contractual Clauses to safeguard these transfers. Apart from WhatsApp we store your data in the UK or EU.
6. Cookies Our website uses only cookies that are strictly necessary for security and basic functionality. We do not use analytics, advertising or tracking cookies. You can disable cookies in your browser, but parts of the site may not work correctly.
7. How long we keep your data
| Record | Retention period |
| Invoices and payment records | 6 years plus the current tax year (HMRC requirement) |
| Booking/contact details | Until you ask us to delete them |
| Vehicle photographs | Until you ask us to delete them |
| Server logs and device backups | Up to 12 months |
If you ask us to delete information we may keep a minimal note of your request and our response.
8. How we protect your data • SSL encryption on our website and email accounts • Password‑protected accounts for hosting and payments • Two‑factor authentication enabled where available • Encrypted and PIN‑protected mobile devices • Access limited to the owner/operator of the business
9. Your rights Under the UK GDPR you have the right to: • request a copy of the personal data we hold about you; • ask us to correct or complete inaccurate data; • request deletion of your data (the “right to be forgotten”); • object to or restrict our processing of your data; • receive your data in a portable format; • withdraw consent where processing is based on consent (not currently the case). To exercise any of these rights, email info@micsmobilevaleting.co.uk. We aim to respond within one calendar month.
10. Complaints If you are unhappy with how we handle your personal data, please contact us. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Telephone: 0303 123 1113 Website: www.ico.org.uk
11. Changes to this policy We may update this notice from time to time to reflect changes in the law or our services. We will post the new version on our website and update the “Effective date” above.